The agreement, in plain language.

1. The agreement

These terms are between Conovo and the customer that opens an account, typically a software platform embedding our SDK. Businesses and individual signers who reach Conovo through a platform's product are the platform's users, governed by the platform's own terms; sections written to them below (like the electronic-signature consent) apply when they use surfaces we operate. Creating an account or using the API means you accept these terms.

2. The service

Conovo provides contract infrastructure: document import with AI-proposed structure, deterministic contract generation, delivery for e-signature, and the surrounding APIs, SDKs, and console. We may improve or change the service; we won't materially reduce what a paid plan includes without notice. Test mode is for testing: records it creates are visibly test records and cannot be passed off as executed agreements.

3. Not a law firm, and where responsibility sits

Conovo is software, not a law firm. Nothing the service produces is legal advice: not field proposals, review findings, suggested clauses, starter templates, or answers about a document. Using Conovo creates no attorney-client relationship. AI outputs are proposals that require your confirmation; you are responsible for what you confirm.

Contract content belongs to whoever authors it. If you publish starter templates to your gallery for your users to adopt, you are the publisher of those documents: you are responsible for their content, for having them reviewed by counsel as appropriate, and for labeling the jurisdiction they were written for. We provide the shelf, not the documents.

4. Your data, and what you promise about it

You own your content: documents, templates, contract data. You grant us the license needed to process it to provide the service, and nothing more. We do not train AI models on your content.

You promise you have the rights and consents required for the data you send us: that you may lawfully store and process your users' and their customers' information, and that (where you use phone-verified signing) the signer phone numbers you provide may lawfully receive verification text messages. You are responsible for your own privacy disclosures to your users.

5. Electronic records and signatures

Contracts sent through Conovo are executed electronically. By signing electronically on a surface we operate, signers consent to transact by electronic records and signatures; a signer who does not consent should contact the sender for an alternative before signing. Executed contracts are retained as reproducible records with their audit trails. See the privacy policy for retention.

6. Fees

Paid plans are billed by Stripe on the pricing published at conovo.co/pricing: a monthly platform fee plus metered usage per contract sent. Drafts, previews, validation, and test-mode traffic are never billed. Plans can be changed or canceled from the console at any time; cancellation stops renewal, metered charges already incurred remain due, and prices don't change on you without notice. Taxes are yours where the law puts them on you.

7. Acceptable use

Don't use Conovo to create or deliver unlawful documents, to deceive signers about what they are signing or who is asking, to send spam, to probe or circumvent security or rate limits, or to violate others' rights. Don't misrepresent test records as executed agreements. We may suspend accounts that put other tenants, signers, or the service at risk, and we'll tell you when we do.

8. Warranties and liability

The service is provided as-is. We work hard on correctness, and the send path is deterministic and tested precisely because these documents matter, but we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the service is error-free or uninterrupted.

Neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages. Our total liability under these terms is capped at the fees you paid us in the twelve months before the claim. You'll indemnify us against third-party claims arising from your content, your published templates, or data you lacked the rights or consents to provide.

9. Termination

You can close your account at any time. We can terminate for material breach that goes uncured for 30 days after notice, or immediately for abuse under section 7. After termination you get a 30-day window to export your data through the API; after that, data follows the retention rules in the privacy policy, including the honest exception that executed contracts remain reproducible records.

10. The boring but necessary parts

These terms are governed by the laws of Delaware, excluding its conflict-of-laws rules. If a court finds part of these terms unenforceable, the rest stands. These terms plus your order and the data processing agreement (incorporated for paid accounts) are the whole agreement; they can't be modified by something a chatbot said. We'll give account owners notice of material changes before they take effect; continued use after the effective date is acceptance. Notices to us go to legal@conovo.co. Effective August 13, 2026.